1. The free trial involves no charge
The 7-day trial is free and requires no upfront payment. If you do not subscribe to a plan when it ends, you are not charged anything.
2. First charge: 7-day guarantee
If the Service is not what you expected, we refund the first charge for your plan in full, provided you request it within 7 days of the charge and your account has sent fewer than 500 messages in that period. The account is closed upon refund.
This guarantee applies only once per business and only to the first plan subscribed to.
3. Renewals
Monthly renewals are non-refundable. You can cancel at any time from the dashboard so the next one is not charged; you keep full access until the end of the paid period.
If you forgot to cancel and did not use the Service at all in the new period (zero messages sent), write to us within 5 days of the charge and we will review it case by case.
4. Message packs and broadcasts
Additional message packs and broadcasts are non-refundable once used, because they correspond to a direct cost that Meta charges for each message. A pack that was purchased and not used at all can be refunded if you request it within 7 days of purchase.
5. Cancellation
You can cancel from the dashboard or by writing to info@advantz.cloud. Cancellation takes effect at the end of the period already paid. Your data remains available for export for 30 days and is then deleted.
6. How to request a refund
Write to info@advantz.cloud from your account email with the subject "Refund" and the reason. We respond within a maximum of 3 business days. Approved refunds are issued to the same payment method, through the payment gateway you paid with (Stripe or dLocal), and usually appear within 5 to 10 business days, depending on your bank.
7. Failures attributable to Advantz
If a Service failure caused by Advantz prevents you from using it for more than 24 consecutive hours in a month, we compensate you with credit or a prorated refund for that month, at your choice. Outages caused by Meta, YCloud, your connection or your configuration do not count.
This English version is a translation; if it conflicts with the Spanish version, the Spanish version prevails.